FAQ

Cakes

How many slices can a whole cake serve?

Our 6 inch whole cake can be sliced up to 8 slices and our 9 inch whole cakes can be sliced up to 12 slices.

What is the shelf life of cakes?

All products have a maximum shelf life of +1 day from date of purchase.

How can I best store or keep the cakes?

All products are recommended to be kept refrigerated within 1 hour after purchase or collection

Where can I find allergen information for Lady M cakes?

Allergen information is provided under individual product pages within the website. Do approach our staff or email us at cs@ladym.com.sg should you require more information.

Are the confectioneries and cakes Halal?

Lady M Singapore is not halal certified yet.

Online Orders

Are cutleries provided with cakes ordered online?

We provide cake knives with every order. Big and Small candles are available upon request before you checkout and confirm your order. Napkins and cutleries are available upon request via the remarks box before you checkout and confirm your order.

How can I amend my online order?

Do email us at cs@ladym.com.sg to make amendments to inscriptions on cakes and requests of candles. Only amendments made 2 days in advance of delivery or pick up of order will be accepted.

Can I cancel my order after I have made payment?

No refunds and cancellations are applicable once payment is processed and completed online.

Can I order assorted slices online?

Online orders are only applicable to whole cakes. You may order assorted slices at any of our boutiques on a walk-in basis.

Delivery Of Orders

Do you provide delivery services?

Yes, we do provide delivery services. We are able to provide delivery 2 days in advance for any orders placed and confirmed by 12pm on present day.

What are the delivery charges?

Delivery is available at $30 islandwide (adjusted due to fuel costs and subject to change). A $5 surcharge applies for Jurong Island, Tuas, and Sentosa. Enjoy complimentary delivery on orders above $150.

Are there any restrictions to locations?

There are no restrictions to locations at the moment. We are able to provide delivery services island-wide within Singapore.

Can I cancel the delivery of my order and choose to pick up instead?

Do write in to cs@ladym.com.sg at least 2 days in advance but requests are subjected to availability.

What happens when I am not around during the delivery of my order?

Orders not picked up from delivery personnel on selected date will be forfeited. Requests for the re-delivery of order on a different date or to a different pickup location is not available.

Pick Up Orders

Where can I pick up online orders and what are the available pick up timings?

Please see pick up locations and timings per boutique on our boutique page. Pick up timings stated for each boutique are fixed and cannot be amended, you may write in to cs@ladym.com.sg to request for any changes but requests are subjected to availability.

Can I cancel the pick up of my order and choose to have it delivered instead?

Do write in to cs@ladym.com.sg at least 2 days in advance but requests are subjected to availability.

What happens when my online order is not picked up?

Orders not picked up from designated boutiques on selected dates will be forfeited. 

Boutiques

How can I make a reservation to dine-in?

Lady M does not accept reservations at the moment unless it's a Private Event.