Lady M® Confections Terms & Conditions



APPLICATION AND ACCEPTANCE OF GENERAL TERMS AND CONDITIONS OF SALE

These general terms and conditions of sale govern the relations between Lady M® Confections Singapore, referred to as the “the vendor”, and any non-trading, natural person, hereinafter referred to as “the client", for the sale of products offered on the website www.ladym.com.sg and orders.ladym.com.sg

These conditions apply exclusively to non-trading, natural persons, possessing the legal capacity to conclude a supply contract. Full and total acceptance of these general terms and conditions of sale is necessary and essential in order to place an order. As a result, the client will not be able to enforce any clause whatsoever, as placing an order shall act as express acceptance of this clause.

Considering the possible changes to this website, the vendor reserves the right to adapt or amend, at any time, these general terms and conditions of sale. New general terms and conditions of sale shall be published on the website and will be applicable to any order placed subsequent to their being posted online on the website.


ACCEPTANCE AND CONFIRMATION OF ORDER

The client may place an order on the website. The process for placing an order is as follows:

· Choose your products and add them to cart
· Validate the contents of the cart
· Provide information regarding the client personal details
· Indicate pick up dates and time
· Indicate remarks as well as preferred payment method
· Accept the GTC
· Confirm the order
· Validate payment

The client is able to see the different stages of the order details and the total price and may correct any errors before confirming his/her order, thereby expressing his/her acceptance.

Payment for the price of the products makes the order final and no amendment of the order may be entertained by or taken into consideration by the vendor thereafter.

Conclusion of the contract is only effective after confirmation of the order by the vendor. The vendor confirms the order by sending an email to the email address provided by the client.

The vendor reserves the right to cancel or refuse to accept any order from a client with whom there is a dispute concerning payment of a previous order or who, in the vendor’s opinion, presents any form of risk.

Any information given by the client remains his/her sole responsibility and any anomalies generated by him/her may not be borne by the vendor nor shall the vendor be liable for any loss or damage occasioned thereby, in the event that it becomes impossible to carry out the order and achieve a successful outcome.


PRICE OF ARTICLES

The prices of products marketed on the website are expressed in SGD, and excludes applicable taxes, postage charges and miscellaneous costs.

Delivery charges quoted include preparation and packing costs and applicable postage charges.


PAYMENT (SECURE TRANSACTIONS)

Online payment is made exclusively by payment gateway paypal. The client accepts that his/her account is debited for the total amount due at the time of the order. Bank cards accepted for online payment are those used by cardholders within the European Union zone, such as Carte bleue, Visa, Vpay, Electron, MasterCard, Maestro and American Express.

Depending on the type of card, the client enters his/her card number, its expiry date and security code (composed of the three figures shown on the back of the bank card), then validates this data, or has the possibility of returning to the previous page.

Payments made online by bank cards shall be carried out by way of the secured payment system of LCL bank. The request for payment is made in real time via the secured payment system of LCL bank - the bank ensures that it is a valid bank card (if no error is registered on entering the code and the card has not been stopped) and confirms registration of payment by delivering a transaction number or advises that the transaction has been refused (as the case may be).

After payment has been validated by the banking organisation, the order is accepted by the vendor who confirms acceptance of the order to the client by email.

The client undertakes to personally use the bank card of which he/she is the registered holder. In the event of fraudulent use, the vendor cannot be held liable. In the absence of payment by the bank, or a refusal by the banking centres to make payment, the order shall be automatically cancelled and the client informed by email.

The products remain the property of the vendor until it receives full payment of the price.


EXCHANGE POLICY: REFUNDS/CANCELLATIONS

No refunds, exchange, cancellations or amendments is applicable once payment is processed and completed online.

Amendments (e.g.: inscriptions on cakes, delivery dates and or timings) are acceptable with 2 days lead time.



UNAVAILABILITY OF PRODUCTS

The vendor reserves the right to change the product range at any time and from time to time. Certain offers may have a restricted period of validity that will be indicated for each product or product range.

The vendor undertakes to honour orders received on the website only within the limits of available stocks. In rare cases, a product that is shown as available on the website may become unavailable after definite registration of the order.

In the event that one or several products ordered become(s) unavailable within the time period indicated, the vendor undertakes to inform the client of this fact as quickly as possible by email.

The order shall be automatically cancelled and the client is reimbursed within 30 days at the latest following full settlement of the amount paid, except where the client expressly wishes to switch his/her order to a substitute product advised by the vendor.

The client agrees and acknowledges that no penalty shall be applied for such cancellations and that subject to the above, receipt of reimbursement of the amount paid by the client shall be conclusive, and the client waives all rights to claim any penalty or other costs from the vendor.


PRODUCT PICKUP AND DELIVERY

The client may choose pick up from the following two locations:

1) Lady M® at Orchard Central 181 Orchard Road #01-27 & #02-07 Singapore 238896
Pickup Time
12:00PM - 2:00PM
2:00PM - 4:00PM
4:00PM - 6:00PM
6:00PM - 8:00PM


2) Lady M® at Westgate 3 Gateway Drive #02-25/26 Singapore 608532
Pickup Time
3:00PM - 5:00PM
5:00PM - 7:00PM
7:00PM - 9:00PM


Dispatching the order or picking up products from the store can only be carried out or permitted, subject to the vendor’s receipt of payment in full and confirmation of the order(s).

Orders made before 12pm on date of order for next day delivery are based on delivery details shared by client and cannot be amended.

Delivery charges of $15 are subjected to all deliveries island-wide (excluding Jurong and Tuas).


CUSTOMER SERVICE

The vendor seeks to satisfy its customers to the best of its abilities. In the event that the customer wishes to provide any feedback, please contact Customer Service at the following email address: cs@ladym.com.sg


PRODUCT QUALITY

The vendor guarantees the quality and freshness of its products, provided the same are not subject to being kept in an unrefrigerated area for more than 45 minutes. All products purchased from the vendor should be stored in a cool place (of between 10 degrees to 12 degrees) after purchase to have a maximum shelf life of 2 days.


RIGHT OF WITHDRAWAL

The client does not benefit from the right of withdrawal for contracts to supply perishable foodstuffs, such as the products sold on the website.


GUARANTEE

The client has up to three (3) days commencing from the date of delivery of the products to the client, to send to Customer Service, any reservations or claims for non-compliance or conspicuous defect in the delivered goods.

After the expiry of the said period, the products shall be deemed to be in compliance and be exempt from any conspicuous defect and no claim may be legitimately accepted by the vendor thereafter.


RETURNS

In the interests of hygiene and food safety, perishable foodstuffs cannot be returned or exchanged.

The vendor shall not accept any return of perishable, foodstuffs except in the case of formal agreement by Customer Service. In the event of any formal agreement made for the return of such perishable foodstuffs, the same is/are to be returned in its original state and packaging, with proof of purchase. In case of damage to such returned foodstuffs, which is due to non-compliant packaging by the vendor, the client may be entitled to claim for partial reimbursement full reimbursement of the price paid for such foodstuffs.


REIMBURSEMENT

In the event any conspicuous defect or non-compliance of any product article is proved to the satisfaction of the vendor, the vendor undertakes to replace the product or reimburse to the client, the price paid for such product, as soon as possible and at the vendor’s cost. Bank transfer will take up to a maximum of 30 days from the date of receipt of the request for reimbursement.


INTELLECTUAL PROPERTY

Any texts, remarks, structures, illustrations and images reproduced on the website are controlled and regulated by copyright as well as by intellectual property throughout the whole world. Any reproduction of the website, whether in whole or in part, is strictly prohibited without prior agreement.


PROHIBITION OF SALES OUTSIDE THE NETWORK

The products are intended to be sold exclusively through our distribution networks. It is therefore strictly prohibited to buy products for resale purposes outside of our networks, in particular, through websites. Over and above an infringement of our brands and the integrity of our products, such acts may involve the legal and criminal liability of their perpetrators, where appropriate.


APPLICABLE LAW AND DISPUTES

These general terms and conditions of sale are subject to Singapore law.

In the event of a dispute, the parties agree to resolve the same in an amicable manner In this respect, we would ask our clients to contact our customer service by post at the following address.

Lady M Singapore Pte Ltd – 13 Collyer Quay, #13-01 The Arcade Singapore 049317

Failing an amiable solution, the parties agree that any legal proceedings shall be brought before the competent courts.

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© 2017 LADY M CONFECTIONS SINGAPORE PTE LTD
ALL RIGHTS RESERVED
ALL PRICES STATED ARE INCLUSIVE OF GST.