Safeguarding your privacy and the security of your personal information is important to us. Please take a few minutes to read the following policy so that you understand how we collect and use your personal information. As we continuously improve and expand our services, this policy might change. So please check it out periodically. If you have questions about our policy, please click on our "Contact" page to contact us via our electronic feedback form.
How we collect information about you. We collect information in three ways:
1.We collect information that our customers supply to us.
2.We collect information from emails and other contacts sent to us by our customers and users of our website.
3.We collect information electronically on all users of our website, including customers, by means of cookies.
Further details are provided below.
What personal information we collect from our users.
When you set up an account at www.ladym.com.sg to use our online ordering service, you are required to provide us with your full legal name and email address. You must also choose your password and provide your password to us.
Every time you use our service, we collect information about the orders you place.
When you place an order with us by telephone or other non-online means other than our online ordering service, you may be required to provide us with your full legal name, full street address including zip code, and telephone number. Every time you place an order, we will collect information about the orders you place.
We collect additional information about how you use our website and service.
If you contact us by email through the contact information on the "Contact" page, we will collect your sender information and may collect the other information you voluntarily disclose to us.
How we store the information we collect.
We store the information you provide to us and the information we collect electronically in our computer databases. We own, maintain and operate our computer servers containing our databases. Access to our computer servers is controlled by firewalls and security gatekeepers targeted to protect unauthorized access, use or disclosure of the personally identifiable information you provide.
How we use the information we collect.
We use the personal information about you stored in our member database in various ways. First, the next time you use our online ordering service and enter your email address and password, we will call up your information from our database to make processing your order faster and easier, to enable us to deliver the services you have requested expediently.
We use personal information we collect from you to send you special advertisements, offers and notices regarding our products and outlets, including via mail and/or digital marketing platforms. When you use your www.ladym.com.sg account, we also keep track of your order preferences and analyze that information. We do so in order to be able to send you special advertisements, offers and notices regarding pastries/cakes that seem to fit with your preferences, including via mail and/or digital marketing platforms.
We also use the personal information about you stored in our customer database through telephone and other non-online orders in various ways. Each time you place an order, we will call up your information from our database to make processing your order faster and easier. We also may keep track of your order preferences and analyze that information in order to send you special advertisements, offers and notices regarding pastries/cakes that seem to fit with your preferences. We may also use the information to contact you concerning your level of satisfaction with our products and services, to verify incomplete orders, rectify problems or delays with your order or otherwise communicate with you concerning your transactions with us.
We also aggregate information about how our online ordering service is used (without specific identification to any particular user) to be able to improve our service and make it more responsive to our customers' preferences. We also make such aggregate information (without identification to any specific individual) available to our outlets in order to obtain information about products, services, offers and notices which we believe will be useful and informative to our website users.
We will disclose your personal information without notice, only if required by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Lady M Confections Singapore Pte. Ltd; (b) protect and defend the rights or property of Lady M Confections Singapore Pte. Ltd; and (c) act under exigent circumstances to protect the personal safety of users of our website, or the public.
You can control how information about you is used.
You can also limit our communications directly to you. If you have a www.ladym.com.sg account and do not want to receive emails from us telling you about promotional offers in the future, please drop us an email. Our emails to you will stop within 5 business days.
Lady M may from time to time send nonpromotional email to all registered users of our online ordering service for the purpose of gathering and dispersing data to provide better services to our customers. Except for provision of additional information necessary to complete a transaction initiated by a registered user, registered users will be under no obligation to reply or answer questions in said nonpromotional email. Nonpromotional email may include, but will not be limited to, surveys, maintenance notices, system updates and confirmation or other notices in connection with completion of a transaction initiated by a registered user.
You can access your information.
Upon your request, we will provide you with access to your unique account-related information and information from contacts that we maintain about you. In your request, please provide us with your current specific contact information so that we can accurately check our records.
How is my information protected?
Your information is password-protected. In order to maintain this protection, we caution you not to provide your password to anyone. We do not give your password to anyone. We recommend that, if you share your computer with other people, you close your browser window when your session is completed. Signing off will protect your information if you share a computer with someone else or are using a computer in a public place.
Please contact us with any questions or comments.
We want you to enjoy your use of www.ladym.com.sg's service. If you have any questions, or believe that a violation of this policy may have occurred, please let us know. Our complete contact information is provided on the Contact page on our website at www.ladym.com.sg.